Contact Us
Get in touch.
Question about an order? Sizing help? Idea for a design? Wholesale inquiry? Just want to say hi? We read every message and reply fast.
📧 Email: hello@portalxgear.com
⏱️ Response time: Within 24 hours, Monday–Friday
Looking for something specific?
- Order status / tracking — check the email we sent when your order shipped, or message us with your order number.
- Sizing questions — our Size Chart has measurements in cm + inches with US/EU/UK conversions. Still unsure? Email us your usual size in another brand and we'll point you to the right one.
- Returns or exchanges — see our FAQ and Refund Policy for full details.
- Wholesale or bulk orders — email us with quantities and we'll get you a quote.
- Press / collaborations — we love a good partnership. Tell us what you're working on.
For product safety (EU customers — GPSR)
In compliance with the General Product Safety Regulation, PortalX Gear and SINDEN VENTURES LIMITED ensure all products meet EU safety standards.
📧 EU representative: gpsr@sindenventures.com
📮 Mailing addresses:
P.O. Box 889, Bloomington, IL 61702, USA
Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus
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