Contact information

Contact Information

This page provides the legal contact details for the operator of portalxgear.com, in compliance with applicable consumer protection laws including the EU General Product Safety Regulation (GPSR).

Store Operator

PortalX Gear (trading name)
Operated by: PXII Studio Canada Inc.

Customer Service

For order inquiries, sizing help, returns, or general questions:

📧 Email: hello@portalxgear.com
⏱️ Response time: Within 24 hours, Monday–Friday

Mailing Address (USA)

PortalX Gear
PXII Studio Canada Inc.
P.O. Box 889
Bloomington, IL 61702
United States

EU Authorized Representative (GPSR)

In compliance with the EU General Product Safety Regulation, our authorized representative for product safety matters in the European Union is:

SINDEN VENTURES LIMITED

📧 Email: gpsr@sindenventures.com

📮 Mailing address:
SINDEN VENTURES LIMITED
Markou Evgenikou 11
Mesa Geitonia, 4002
Limassol, Cyprus

Product Fulfillment

Our products are printed on demand and fulfilled by Printful, a global print-on-demand provider operating fulfillment facilities in the United States, Canada, Mexico, Latvia, Spain, the United Kingdom, Japan, and Australia.

Business Hours

Customer service: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time

The online store is open 24/7. Orders placed outside business hours are processed the following business day.

For Product Safety Concerns

If you believe a PortalX Gear product poses a safety risk, please contact us immediately at hello@portalxgear.com with photos and your order number. For EU residents, you may also contact our EU representative at gpsr@sindenventures.com.

Press & Wholesale Inquiries

Email hello@portalxgear.com with subject line "Press" or "Wholesale".