FAQ
Frequently Asked Questions
📦 Shipping & Delivery
When will my order ship?
Every tee is printed on demand by our fulfillment partner Printful. 97% of orders ship within 5 business days of being placed — most go out faster (2–3 days for direct-to-film prints, 2–5 days for direct-to-garment). You'll get a tracking email the moment your order ships.
How long does delivery take after shipping?
Delivery time depends on your destination and the shipping method selected at checkout:
- United States: 3–4 business days (Standard) from US fulfillment centers
- Canada: 5–10 business days
- Mexico: 10–15 business days
- Europe & UK: 4–6 business days from EU fulfillment
- Australia / New Zealand: 10–15 business days
- Rest of world: 10–20 business days
These are Printful's published averages and exclude production time. Add 2–5 business days for production.
How much does shipping cost?
Shipping is calculated in real time at checkout based on your destination, product weight, and shipping method. You'll see the exact rate before paying — no surprises.
Is shipping ever free?
Yes — orders over $50 ship free within the United States. Discount applied automatically at checkout. Canada and international orders are charged shipping based on destination.
Do you ship internationally?
Yes — we ship to most countries worldwide via Printful's global fulfillment network. Some destinations may have customs fees or import duties; these are the buyer's responsibility.
How do I track my order?
You'll receive a tracking link by email the moment your order ships. If you can't find it, check your spam folder or email hello@portalxgear.com with your order number.
My order is taking longer than expected — what should I do?
Shipping delays can happen, especially around holidays or in remote areas. If your order is more than 5 business days past its estimated delivery date, email hello@portalxgear.com with your order number and we'll investigate with Printful.
👕 Sizing & Fit
How do your tees fit?
We carry four different cuts — unisex standard, women's relaxed, men's fitted, and youth performance. Each runs true to size. See the full Size Chart for measurements in cm and inches plus US/EU/UK conversions.
I'm between sizes — what should I do?
Size up for a relaxed look, size down for fitted. If you're unsure, email us your usual size in another brand and we'll point you to the right one.
Will it shrink?
Minimal shrinkage if you wash cold and tumble dry low. Avoid high heat — your tee (and the planet) will thank you.
🎨 Designs & Print Quality
Are your designs original?
Yes. Every design is created in-house and exclusive to PortalX Gear. No ripped-off logos, no trademarked tournament marks, no AI-spam slapped on a shirt.
How long do the prints last?
Cared for properly (cold wash inside out, no bleach, tumble dry low), prints stay vivid for years.
What print method do you use?
Direct-to-garment (DTG) and direct-to-film (DTF) depending on the product. Both are durable, soft-hand, and color-fast.
🔄 Returns & Refunds
What's your return policy?
Because each item is made to order, we accept returns for defects, misprints, or shipping damage within 14 days of delivery. Email hello@portalxgear.com with your order number and a photo — we'll make it right with a replacement or full refund.
Can I exchange for a different size?
For sizing exchanges, contact us within 14 days. We'll do our best to help, though buyer covers return shipping for non-defective exchanges. See our Refund Policy for the full details.
What if my order arrives damaged?
Photograph the damage and email us at hello@portalxgear.com within 14 days of delivery. We'll send a replacement at no charge.
💳 Payments & Discounts
What payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal where available.
Do you offer discounts?
Yes — use code KICKOFF10 for 10% off your first order. Follow us on social media for seasonal drops and codes.
Can I use multiple codes at once?
One discount code per order, please.
📦 Order Changes
Can I change or cancel my order?
Reach out within 2 hours of placing your order — we'll do our best, but once production starts at Printful we can't cancel or modify.
I entered the wrong shipping address — help!
Email us ASAP at hello@portalxgear.com. If your order hasn't been picked up by Printful yet, we'll update the address. If it has, we'll work with the carrier on rerouting.
👕 About PortalX Gear
Who is PortalX Gear?
We're an original-design apparel brand from North America — the lifestyle wing of the PortalX ecosystem. Read more on our About page.
Where are my orders printed and shipped from?
Our fulfillment partner Printful operates global facilities. Most North American orders ship from US fulfillment centers (typically Charlotte NC or Los Angeles CA); European orders ship from Riga, Latvia. The closest facility to your address is automatically selected to minimize transit time.
Do you take custom design requests?
We're always open to ideas. Email us at hello@portalxgear.com with what you have in mind — if it fits the brand, we might make it.
📬 Still have a question?
Email hello@portalxgear.com — we usually reply within 24 hours, Monday to Friday.